Ball Pro Promotional Group - ASI#38120: Information & FAQs 

Why is your contact information (phone number, fax number, address) not listed on your website?
Convenience Fee
Imprinting & General Information
Where can I buy Ball Pro products?
What is your normal production time?
How do I place an order?
Can I email my artwork to Ball Pro?
Can I ship my artwork to Ball Pro?
What are your artwork requirements?
Do you sell unimprinted products?
Overruns and Underruns
How do I order a sample?
Do samples cost anything?
 
Why is your contact information (phone number, fax number, address) not listed on your website?
Ball Pro sells its products exclusively through Promotional Products Distributors. To help prevent selling products to end users Ball Pro is not allowed to post its contact information on its website. Click here to contact us and request our phone number, fax number, and address. If you need to find a local Promotional Distributer click here.

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Convenience Fee
Ball Pro charges a convenience fee of 3% for amounts OVER $500.00 per invoice. If your prepayment is made via credit card, please note - the balance of your invoice INCLUDING frieght & handling will be charged on the same credit card once the order has shipped.

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Imprinting & General Information

Imprinting and General Information
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Where can I buy Ball Pro products?

Ball Pro sells its products exclusively through Promotional Products Distributors. Our website contains retail pricing, and we invite you to research the products you are interested in. If you need to find a local Promotional Distributer click here.

If you are a distributor and wish to place an order on this site, you must first register with Ball Pro. Contact us for an access code to complete your registration.



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What is your normal production time?
Normal production time is 5-10 working days plus shipping time depending on the product. Production time begins when camera-ready art is received, a completed order is submitted, and credit has been established or payment received. Production days exclude weekends and holidays.

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How do I place an order?

If you are an Authorized Distributor you can submit an order 3 ways:

  1. Electronically - After you register on the Ball Pro website, you can order products directly from the website.
  2. Email - You can email your Purchase Order to sales@ballpro.com.
  3. Fax - Fax your Purchase Order to customer service. Fax # 952-938-8949.

Include the following on all purchase orders:

  1. Company Name, Address, Phone & Fax Number.
  2. ASI Number (if appropriate)
  3. Contact Name
  4. Ship-To Address
  5. Required In-Hands Date
  6. Item Number
  7. Quantity & Color
  8. PMS # for Imprint Color(s)
  9. Placement of Logo
  10. Size of Imprint
  11. If your artwork is to-size, please indicate
  12. If you want your artwork returned


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Can I email my artwork to Ball Pro?

Yes. If you are sending your art via email, please send it to art@ballpro.com.



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Can I ship my artwork to Ball Pro?

Yes, we accept the following types of removable media:

  1. 3 1/2" Floppy Disk
  2. CD-ROM
  3. Iomega Zip 100
  4. Iomega Jaz 1 Gig


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What are your artwork requirements?

Ball Pro accepts Black and White camera ready artwork or electronic artwork in the following formats:

  1. AI - Adobe Illustrator (10.0 or earlier)
  2. BMP - Windows Bitmap
  3. EPS - Encapsulated Postscript
  4. FH - Freehand (7.0)
  5. TIFF - Tagged Image File Format
  6. PSD - Photoshop (7.0 or earlier)
  7. QXD - QuarkXpress (4.1)

All artwork must be vector art - Illustrator editable or Hi Res 600 DPI Photoshop artwork at printed size. (ex: If your printed artwork needs to be 4" X 5", the artwork file should be saved as a 4" X 5" image at 600 DPI)



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Do you sell unimprinted products?
Yes, many products are available. Please call for availablity and pricing.

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Overruns and Underruns
All orders are subject to runs of + or - 5%. However, in most cases we will ship exact quantities. 

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How do I order a sample?

Currently you can order a sample by downloading the Sample Request form from our website. Once you download the form you can either fill it out and email it as an attachment to samples@ballpro.com or print it out and fax it to 952-938-8949.

You can order some of our products online also. We are working hard to make this option available for all products in the near future.


Download Sample Request Form
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Do samples cost anything?

If requesting samples by phone, fax or email: Our samples are free up to $10.00 of the total sample order (including shipping). For items or total orders (including shipping) over $10.00, you will be charged the NET EQP price of the item(s). Shipping and handling is not included and will be added to ALL sample orders. You can also give us your shipping account number.

If ordering samples thru our website: Currently on our website you can only order 1 sample per item. If the items EQP NET price is less than $10.00, you will only be charged for shipping and handling. If the the EQP NET price is more than $10.00, you will be charged the EQP NET price of the item plus shipping and handling. Or give us your shipping account number.

To ensure timely processing of your sample request, please insure your request

Includes:

- Item / Quantity Desired

- Ship-to Address

- Desired Shipping Method (especially for overnight shipping)

- Billing Information

- If you included a UPS account number:

     - Indication whether the UPS account number given with the request belongs to the recipient or a third party,

     - (If the account belongs to a third party) the UPS billing address of third-party accounts.



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